Privacy Policy

This Privacy Policy explains how Al Adan Trading LLC, operating as AOne ERP Solutions ("AOne", "we", "us"), collects, uses, discloses and safeguards information when you visit our website, request a demo, subscribe to our free plan, or use our ERP platform.

1. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, WhatsApp number, email address, company name and role, when you request a demo, sign up for free access, contact support, or fill in a form on this site.
• Account and business data — once you use the AOne platform, we process the business data you enter, including financial records, inventory data, employee records and related documents, solely to operate the service on your behalf.
• Usage data — device information, browser type, IP address, pages visited and interactions with the site, collected automatically through cookies and similar technologies.
• Communications — records of correspondence when you contact us by email, WhatsApp or phone.

2. How we use your information

• To provide, maintain and improve the AOne ERP platform and related services.
• To respond to demo requests, support queries and general enquiries.
• To send you service updates, onboarding information and — where you have agreed — product or marketing communications.
• To meet legal, tax and regulatory obligations applicable in the United Arab Emirates.
• To detect, investigate and prevent fraud, abuse or security incidents.

3. Cookies

We use essential cookies to operate the website and, where enabled, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

4. Data sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (hosting, email delivery, customer support tools), under confidentiality obligations.
• Professional advisers, auditors and regulators, where required by law.
• A successor entity in the event of a merger, acquisition or sale of assets, subject to equivalent protections.

5. Data storage and security

We apply technical and organisational measures — including encryption in transit and at rest, role-based access control and audit logging — designed to protect your information against unauthorised access, alteration or loss. No system is completely secure, and we encourage you to use strong, unique passwords and to report any suspected security issue to us immediately.

6. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.

7. Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

8. International transfers

As we operate from the United Arab Emirates and may use service providers located in other countries, your information may be processed outside the country where you are located. Where this occurs, we take steps to ensure an appropriate level of protection.

9. Children's privacy

AOne ERP Solutions is a business-to-business product and is not directed at, or intended for use by, individuals under the age of 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

11. Contact us